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returns & exchanges

How to order:

1. Please review all photos

2. Choose your size(s) and/or color(s)

3. Click add to cart. You can always go back to add more products ;)

4. Click "Proceed to check out"

5. When you check out, you can add a note to seller for any request

 Policy

All products are made-to-order. There are no refunds or exchanges unless:

  • The item received is incorrect or defective.

    For incorrect or defective items, we can either refund or replace the order.

  • The item received is damaged/broken

    For damaged/broken items, we can either refund or replace the order.

  • The order arrived with one or more items missing.

    If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.

  • The product received is significantly different from the description or sample shown to you.

 Please note:

  • Images of the product seen from your monitor or screen may slightly differ from actual item in terms of color due to the lighting during photo shooting or the screens display.

  • Please be sure the correct address is entered at checkout. We are not responsible for it if the order is delivered to the wrong address or returned.

  • We are not responsible for the loss of products (due to the security of customers’ living areas) or those that marked as “delivered” but never arrived. Please contact the delivery service or post office before emailing us. We will try as best as we can to help.

  • Orders only can be canceled or modified within 12 hours after being placed, as they are sent into production after that. 

  • We use a selection of shipping services such as UPS, FedEx, USPS, DHL etc.

  • It may take longer for the package to be delivered in Holiday seasons.

*If you have any questions before placing orders, please contact me with the link below. I always try my best to bring satisfaction to customers!

Contact phone number 7864279409.

Contact email contact@abrownknee.com

 
Shipping Policies?

All products are made-to-order. There are no refunds or exchanges unless:
- The item received is incorrect or defective.
For incorrect or defective items, we can either refund or replace the order.
- The item received is damaged/broken
For damaged/broken items, we can either refund or replace the order.
- The order arrived with one or more items missing.
If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.
- The product received is significantly different from the description or sample shown to you.

How long does it take to process an order?

About 12-24hours. Once processed, the order is shipped to the address specified.